Privacy
Who this notice covers
This notice explains how information is used when you browse the Tekrui website or contact our trading team, whose office is in Changsha, China. You do not need a customer account to browse the catalogue. For privacy questions, contact us using the contact page or the published business email.
Information you choose to provide
The contact form collects your name, email, message and any optional phone or WhatsApp details you provide. Enquiries may include specifications, quantities, delivery destinations and product links. Live chat stores messages and a random visitor identifier. Email is optional for live chat; a generated address ending in guest.invalid is only an internal label and cannot receive email. Please do not send passwords, payment-card details or patient information through chat or the contact form.
Browser storage and your choice
The privacy prompt lets you allow or decline storage used for chat identity and local conversation history. Live chat requires this permission; browsing, the contact form and WhatsApp remain available if you decline. Your choice is stored locally without a scheduled expiry. You can change it through Privacy settings in the footer. Browser settings, private browsing or clearing site data can remove stored choices and chat history.
Local history and server records
Chat identity and visible history are read from your browser's local storage. The server also keeps received messages so our team can respond. When you reconnect with the same local identity, new support replies can be delivered. Clearing local chat data starts a new visitor identity; we do not restore it by matching your email or device. Ending a conversation does not delete its server record. Withdrawing chat-storage permission disconnects chat and clears its local identity and history, but does not automatically erase messages already received by our team.
Why information is used and who processes it
We use enquiry information to respond, prepare quotations, discuss samples and orders, and support customers. Hosting, database and email services process information needed to operate these functions. Configured staff mailboxes may receive notification emails with a link to the protected admin area. Technical information such as IP addresses may be processed for security and rate limiting. WhatsApp and other external services apply their own privacy terms when you choose to use them.
Retention, access and requests
Local chat history is limited to the most recent 300 messages. There is currently no automatic deletion period for server-side enquiries and conversations; records remain until reviewed or removed by the operator, including where needed for follow-up or existing business records. Contact us to request access, correction or deletion of information associated with your enquiry. Include enough detail to locate it; we may need to verify the request and consider any applicable retention obligations. Clearing browser data alone does not submit a server-side deletion request.
Security and changes
The admin area requires authentication and chat sessions are separated by random credentials. Production deployment should use HTTPS; avoid sending sensitive information over an unsecured connection. No transmission or storage system can be guaranteed risk-free. This notice may be revised as the website's features or practices change.