FAQ

Tekrui is a China-based trading business with an office in Changsha. This website presents our products and real product prices and provides ways to discuss specifications, samples and orders. Orders are arranged directly with our team; the website does not provide online checkout or collect payment-card details. Send us the product, specification, quantity, packaging and delivery destination you need. We will confirm availability, the applicable price, estimated lead time and delivery terms in writing. Sending an enquiry or starting a chat does not place an order or reserve stock. Payment arrangements and any changes to an order must be confirmed with our team before proceeding.

Prices shown on this website are genuine product prices, not placeholder amounts. Prices marked USD are in US dollars. Before ordering, please confirm the exact model, specification, quantity, pricing unit and packaging. A displayed price alone does not specify every possible order configuration. If information appears inconsistent, ask us to clarify it before proceeding.

Shipping arrangements and costs depend on the delivery country, address, order quantity, package dimensions and delivery method. Whether taxes, customs duties or import charges apply depends on the destination and the transaction. These charges do not apply uniformly to every country. Our written quotation should explain the product amount, shipping arrangements and which additional costs are included, excluded or payable at destination. Please confirm the total and responsibilities before payment.

Free samples may be available in small quantities. Please contact us to confirm the product, quantity, availability and shipping arrangements; free product samples do not automatically mean free shipping. Images and descriptions help identify products. Confirm dimensions, materials, compatibility, packaging and any intended-use documentation for the exact item before ordering.

If goods arrive damaged or appear different from the agreed specification, contact us with the order reference, product details and supporting photographs where possible. Keep the goods and packaging while we review the issue. Any return, replacement or other resolution will depend on the circumstances, the agreed order terms and applicable requirements; please confirm arrangements before sending goods back. For dental or other professional applications, confirm suitability for the intended use and the destination's requirements before ordering. A product listing does not by itself certify regulatory approval, sterility or compatibility for every use. Ask for the documents available for the specific product. Do not use website descriptions as clinical advice.

Use the contact form, email, live chat or WhatsApp links shown on this website. We reply to email enquiries within 24 hours on business days. When live chat is marked online, you can communicate with our team in real time; when offline, you can leave a message. These website terms may be updated; changes do not by themselves replace terms already agreed for an existing order.

This notice explains how information is used when you browse the Tekrui website or contact our trading team, whose office is in Changsha, China. You do not need a customer account to browse the catalogue. For privacy questions, contact us using the contact page or the published business email. The contact form collects your name, email, message and any optional phone or WhatsApp details you provide. Enquiries may include specifications, quantities, delivery destinations and product links. Live chat stores messages and a random visitor identifier. Email is optional for live chat; a generated address ending in guest.invalid is only an internal label and cannot receive email. Please do not send passwords, payment-card details or patient information through chat or the contact form.

Chat identity and visible history are read from your browser's local storage. The server also keeps received messages so our team can respond. When you reconnect with the same local identity, new support replies can be delivered. Clearing local chat data starts a new visitor identity; we do not restore it by matching your email or device. Ending a conversation does not delete its server record. Withdrawing chat-storage permission disconnects chat and clears its local identity and history, but does not automatically erase messages already received by our team.

In-stock orders are dispatched within 3–5 business days after payment and order details are confirmed. Standard orders requiring stock preparation are usually dispatched within 7–15 business days after confirmation. Custom products, special packaging and large-volume orders have a separately agreed schedule, confirmed in writing before ordering. These periods cover preparation and dispatch, not arrival. Transit time is estimated separately according to the destination and shipping method; customs clearance and local delivery may affect arrival. If an agreed dispatch date changes, we will contact you with the revised schedule.